FAQ

Support

Frequently Asked Questions (FAQ)

Everything you need to know about Geen.
What does Geen's service consist of?
Geen's service is designed to offer personalized support in sexual and reproductive health. Thanks to our virtual assistant, constantly monitored by experienced professionals and data scientists specialized in gender health and well-being, we collect user requests and offer tailor-made advice. If necessary, the assistant connects you with the professional that best suits your needs, such as endocrinologists, midwives, gynecologists, psychosexuologists, sexual or menstrual educators, physiotherapists, osteopaths and many others. Our goal is to make sexual and reproductive health services accessible and reliable, allowing you to find the right support in a simple and safe way.
Will there be the Geen service in my city? Will I be able to book appointments near me?
Geen's goal is to make the service as local as possible, we want to go everywhere and we want to reach you too. We start from the big cities to arrive in the province: wait for us.
I know a super professional who has helped me a lot, can I report it to you?
We understand that things change. You can cancel your plan at any time and we'll refund you the difference already paid.
What is matchmaking technology?
The matchmaking technology is guided by artificial intelligence, it allows us to cross your requests and your profile with the profiles and specializations of professionals close to you or available remotely. In this way, we are able to give you the suggestions of all the professional figures appropriate to your needs. You will then be the one to choose if the 'match' or suggestion received is in line with your expectations and therefore you want to proceed with booking an appointment or prefer to explore other solutions, we give you the freedom to browse our network and help you choose.
How do you protect my privacy?
The protection of your personal data is our priority. At Geen, we work exclusively with data centers located in Europe and we operate in full compliance with the GDPR and European privacy regulations. We only request the data that is strictly necessary to offer you the best possible service. In addition, our virtual assistant is constantly monitored by sexual and reproductive health experts and specialized data scientists, thus ensuring a high level of security and information protection. You can use our platform knowing that your data is treated with the utmost attention and confidentiality.
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HomeBookFor professionalsBlogCommunityContactsFAQ
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ABOUT
Privacy PolicyTerms and conditionsCookie Policy